Since your ISP probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book. All also known as whitelisting.
If you do not see an e-mail from CanyonBible.org in your inbox, due to the overzealous filtering by ISPs, Our e-mail may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as "not spam"...
If the above doesn't work, click one of the links corresponding to your ISP, e-mail client or spam filter to Whitelist CanyonBible.org.
Because of the various e-mail platforms that can work with Outlook, it is tricky to tell you how to receive all e-mail to your Outlook inbox. We can tell you, however, how to make sure you can see all the e-mails you receive as they were intended to be seen - with images. If a company is not in your address book or "Safe Sender" list, your HTML images will not display.
To have HTML display correctly, users can:
Change their automatic download settings
Add sender to your address book
Add your e-mail or domain to their approved sender list
To change settings:
Right click on a non-displaying image in an HTML e-mail
The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether e-mails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist e-mail senders so that the firewall will not quarantine future e-mail.
Whitelist Quarantined Senders
Open your e-mail client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda e-mail message.
Locate the e-mail from CanyonBible.org and the sender e-mail address ?@CanyonBible.org that you do not want quarantined in the future, where "?" is Business, Meals, Men, Notice, Prayer or Women. Click on the word Whitelist, which is in green print to the right of the e-mail title. This will open your list in a web browser.
Click the box to the left of the e-mail that you would like to whitelist. At the top of the page, click Whitelist. Barracuda will not block or quarantine the sender whose e-mail address appears on the whitelist.
Whitelist Senders and Domains
Open your web browser. Navigate to your company's Barracuda firewall homepage.
Click on the Block/Accept tab.
Choose Sender Domain Block/Accept. Enter the domain name CanyonBible.org to whitelist. You may enter a comment to remind you why you allowed this domain. Click Add.
Click your mouse on the E-mail Sender Block/Accept tab. Enter the e-mail address of an individual sender that you want to whitelist, such as Prayer@CanyonBible.org. Include a comment. Click Add. In the future, Barracuda should not block e-mails from this sender.
Highlight the e-mail from CanyonBible.org with the e-mail address ?@CanyonBible.org to whitelist, where "?" is Business, Meals, Men, Notice, Prayer or Women.
Click More in the SPAMfighter Toolbar and select Whitelist.
Here you can choose if you want to Whitelist an e-mail address, such as Prayer@CanyonBible.org or the whole domain, such as CanyonBible.org.
To be sure that all e-mails from people in your Outlook contacts get through to you, you can import and Whitelist them.
To do this, follow these steps:
Click More in the SPAMfighter toolbar.
Then Filter settings.
Then Blacklists & Whitelists.
Then Whitelist e-mail address.
Select your Address Book and click on Checkall.
If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:
If you received an e-mail message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.
The Anti-Spam Toolbar detects spam by looking for certain keywords in the e-mail's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate e-mail as spam.
To prevent this from occurring you can do either of the following:
Add the sender to the list of Approved Senders.
Decrease the Spam e-mail Filter Strength.
Note: You can also select the e-mail and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.
Add the sender to the list of Approved Senders
Open Microsoft Outlook or Outlook Express.
Click the Spam Mail folder then select the legitimate e-mail detected as spam.
Click Approve Sender on the toolbar.
Click Yes when the confirmation message appears.
Decrease the Spam e-mail Filter Strength
Open Microsoft Outlook or Outlook Express.
Click Trend Micro Anti-Spam then click Settings.
On the Spam Filter tab, move the slider bar to select a lower filter strength.